2. Returns and Refund Policy
Last updated: Today
At Belle Ivy Melbourne, we want you to feel comfortable shopping with us.
This Returns and Refund Policy explains how returns, refunds and our 30-day money-back guarantee work.
This policy applies to purchases made through belleivymelbourne.com.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee.
If you are not satisfied with your order or something is not quite right, please contact us within 30 days of receiving your order.
To start a return request, email us at:
Please include:
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Your full name
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Your order number
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The email address used for the order
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The reason for the return
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Clear photos if the item is damaged, faulty or incorrect
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Any other details that may help us understand and assess your request
Our customer support team will review your request and reply with the next steps.
Return Approval
Please do not send any items back before contacting us.
All returns must first be approved by Belle Ivy Melbourne by email.
If your return is approved, we will provide you with the return instructions and the correct return address.
In many cases, returns must be sent directly to our supplier, which may be located in China.
Return Shipping Costs
For change-of-mind returns, size changes or items that are no longer wanted, the customer is responsible for all return shipping costs.
If the approved return address is with one of our suppliers in China, the customer is responsible for arranging and paying for shipping to that address.
We recommend using a tracked shipping service. Belle Ivy Melbourne cannot confirm or complete a return until the returned parcel has been received by the supplier or designated return location.
Tracking Required for Returns
For an approved return, the customer must provide valid return tracking information.
A refund can only be processed after the returned item has been received and confirmed by the supplier or return location.
If a returned parcel is lost in transit and cannot be confirmed as delivered, we may be unable to approve or process the refund.
Condition of Returned Items
To be eligible for a return, the item should be:
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Unworn
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Unwashed
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Unused
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In its original condition
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Returned with its original tags and packaging where possible
Items showing signs of wear, washing, use, damage, perfume, stains, makeup marks or alterations may not be accepted.
Items That May Not Be Eligible for Return
Some items may not be eligible for change-of-mind returns, including:
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Gift cards
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Final-sale items, where clearly stated
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Personal or hygiene-related items
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Items that have been worn, washed or used
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Items returned without prior approval
This does not limit any rights you may have under the Australian Consumer Law.
Faulty, Damaged or Incorrect Items
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible at:
Please include your order number, a clear description of the issue and photos of the item and its packaging.
We will review the issue and work with you to find a suitable solution.
Your rights under the Australian Consumer Law are not excluded or limited by this policy.
Australian Consumer Law
Nothing in this policy limits any rights or remedies you may have under the Australian Consumer Law.
If a product does not meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy under Australian law.
Refund Processing
Once your return has been received and reviewed, we will notify you by email.
If your refund is approved, it will be processed to the original payment method used for your order.
Please allow additional time for your bank, card provider or payment provider to process and display the refund.
Exchanges
We may offer an exchange or another suitable solution depending on the circumstances and product availability.
Please contact us at:
We will review your request and let you know which options are available.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or dispatched, we will do our best to cancel it.
If your order has already been processed or dispatched, cancellation may no longer be possible.
Contact Us
For questions about returns, refunds, exchanges or orders, please contact us at: