9. FAQ Policy Page
Last updated: Today
Frequently Asked Questions
How Long Does Shipping Take?
Orders are usually processed within 1 to 3 business days.
After your order has been dispatched, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary during busy sale periods, Australian public holidays or due to delays outside our control.
Where Do You Ship From?
Some orders are shipped directly from our trusted suppliers.
This may include suppliers located outside Australia, including China.
We use direct supplier fulfilment to make the shipping process more efficient and reduce unnecessary handling delays.
Do You Offer Free Shipping?
Yes. Belle Ivy Melbourne offers free shipping across Australia, unless stated otherwise at checkout.
Do You Offer Returns?
Yes. Belle Ivy Melbourne offers a 30-day money-back guarantee.
Please contact us within 30 days of receiving your order at:
Returns must be approved before any products are sent back.
How Do I Start a Return?
Email us at:
Please include:
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Your full name
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Your order number
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The email address used to place the order
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The reason for your return
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Clear photos if the product is damaged, faulty or incorrect
Our customer support team will review your request and provide the return instructions and correct return address.
Please do not return an item before receiving approval from Belle Ivy Melbourne.