3. Privacy Policy

Last updated: Today

This Privacy Policy describes how Belle Ivy Melbourne collects, uses and protects your personal information when you visit or make a purchase from belleivymelbourne.com.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect information such as:

  • Your name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order details

  • Payment confirmation details

  • Device and browser information

  • IP address

  • Website activity, such as pages viewed and products added to your cart

We only collect information that is reasonably necessary to operate our store, process orders, improve our website and provide customer service.

How We Use Your Information

We may use your information to:

  • Process and fulfil your order

  • Send order confirmations and shipping updates

  • Respond to customer service requests

  • Manage returns, refunds and exchanges

  • Improve our website and shopping experience

  • Detect fraud or security issues

  • Send marketing emails, if you have subscribed

  • Comply with applicable legal, tax and regulatory obligations in Australia

Shopify

Our store is hosted on Shopify.

Shopify provides the ecommerce platform that allows us to sell our products and services to you.

Your information may be stored through Shopify’s data storage, databases and applications.

Payments

Payments are processed securely through trusted payment providers.

Belle Ivy Melbourne does not store your full credit or debit card details.

Depending on the payment method you choose, your payment may be processed by providers such as credit card networks, Apple Pay, Google Pay, Shop Pay or other secure payment services available at checkout.

Sharing Your Information

We may share your information with trusted service providers where necessary to operate our business.

This may include:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Suppliers and fulfilment partners

  • Customer support tools

  • Email marketing platforms, if you subscribe

  • Analytics and website performance tools

We only share information where necessary to provide our services, process orders, deliver products or comply with legal requirements.

Direct Supplier Fulfilment

Because some orders may be shipped directly from our suppliers, including suppliers located outside Australia, we may need to share relevant order and shipping information with those suppliers.

This may include your name, shipping address, contact details and order information where required to process and deliver your order.

Overseas Disclosure of Personal Information

Some of our suppliers, fulfilment partners and service providers may be located outside Australia, including in China or other countries.

Where necessary to process an order or provide our services, your personal information may be transferred to or accessed by these overseas parties.

We take reasonable steps to work with reputable service providers that handle personal information appropriately.

Marketing Emails

If you subscribe to our email list, we may send you information about new arrivals, special offers, sale events and store news.

You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us at:

support@belleivymelbourne.com

Cookies

Our website may use cookies and similar technologies to:

  • Improve your browsing experience

  • Remember your preferences

  • Analyse website traffic and performance

  • Support shopping-cart and checkout functionality

  • Provide relevant advertising where applicable

You can manage or disable cookies through your browser settings.

Please note that some cookies are necessary for the website to function correctly.

Data Security

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no method of transmission over the internet or electronic storage is completely secure.

We use trusted platforms and service providers to help keep your information protected.

Data Retention

We retain your personal information only for as long as reasonably necessary to:

  • Provide our services

  • Process and manage orders

  • Maintain business and transaction records

  • Comply with legal and tax obligations

  • Resolve disputes

  • Prevent fraud and security incidents

Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of or deletion of your personal information.

You may also contact us if you believe that the personal information we hold about you is inaccurate, incomplete or out of date.

To submit a privacy request, please contact us at:

support@belleivymelbourne.com

We may need to verify your identity before processing certain privacy requests.

Third-Party Links

Our website may contain links to third-party websites or services.

Belle Ivy Melbourne is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services or legal obligations.

Any changes will be published on this page.

Contact Us

For questions, concerns or requests relating to privacy, please contact us:

Belle Ivy Melbourne
Country: Australia
Email: support@belleivymelbourne.com
Website: belleivymelbourne.com